CANNOT OPERATE Apple CarPlay<sup>TM</sup> [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]

CANNOT OPERATE Apple CarPlay^TM[ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]

id0903l8065100

Note

• iPhone and Apple CarPlay are registered trademark of Apple Inc.

• iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Description	CANNOT OPERATE Apple CarPlay™
Description	Apple CarPlay™ screen is not displayed even though Smartphone is connected to USB for Apple CarPlay™
Possible Causes	• The Smartphone being used by the customer is not compatible with Apple CarPlay™ • The Smartphone is connected to the incorrect USB port • The cable connecting the Smartphone and auxiliary jack/USB port/SD card slot hub has a malfunction • Malfunction in the USB port for the Apple CarPlay™ in the auxiliary jack/USB port/SD card slot hub • Connectivity master unit (CMU) malfunction

Diagnostic Procedure

Step	Inspection		Action
1	VERIFY IF DEVICE CUSTOMER IS USING IS COMPATIBLE WITH Apple CarPlay™ • Verify the Smartphone model being used by the customer. Note • For Apple CarPlay™, models starting from iPhone^® 5 equipped with iOS 7.1 or more is required. • Is the model compatible with Apple CarPlay™?	Yes	Go to the next step.
1		No	Using the owner's manual, explain to the customer that the Smartphone he or she is using is not compatible with Apple CarPlay™.
2	VERIFY IF SMARTPHONE IS CONNECTED TO USB PORT FOR Apple CarPlay™ • Verify if the Smartphone is connected to the USB port. • Is it the USB port for Apple CarPlay™ with the Smartphone mark?	Yes	Go to the next step.
2		No	Connect the Smartphone to the USB port for Apple CarPlay™.
3	DETERMINE IF MALFUNCTION CAUSE IS CABLE CONNECTING SMARTPHONE AND AUXILIARY JACK/USB PORT/SD CARD SLOT HUB • Replace the cable connecting the Smartphone and the auxiliary jack/USB port/SD card slot hub with one which operates normally on another vehicle. • Can Apple CarPlay™ operate?	Yes	Explain to the customer that the cable connecting the Smartphone to the auxiliary jack/USB port/SD card slot hub is malfunctioning.
3		No	Go to the next step.
4	VERIFY IF MALFUNCTION CAUSE IS USB PORT FOR Apple CarPlay™ • Connect the USB device to the USB port for Apple CarPlay™. • Select the USB audio mode by operating the commander switch or the center display. • Is sound from the USB audio output?	Yes	Replace the CMU, then go to the next step. (See CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION.)
4		No	Go to the symptom troubleshooting procedure, "no USB audio sound output". (See NO USB AUDIO SOUND OUTPUT [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].)
5	VERIFY IF MALFUNCTION CAUSE IS CORRECTED • Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION.) • Connect all the connectors. • Connect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION.) • Connect the Smartphone to the USB port for Apple CarPlay™. • Switch the ignition to ACC or ON (engine off or on). • Operate the Apple CarPlay™. • Can Apple CarPlay™ operate?	Yes	Troubleshooting completed (explain the contents of the servicing to the customer).
5		No	Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis. (See SYMPTOM TROUBLESHOOTING [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].)