CALL CANNOT BE MADE [MAZDA ERA-GLONASS] - MAZDA CX-9 TC 2016

CALL CANNOT BE MADE [MAZDA ERA-GLONASS]

id0903n8020900

Possible cause

• Mazda ERA-GLONASS control module stores DTCs

• Mazda ERA-GLONASS switch malfunction

• Finalization was not implemented

• Mazda ERA-GLONASS control module malfunction

Diagnostic Procedure

Step	Inspection		Action
1	VERIFY DTCs • Display the Mazda ERA-GLONASS control module DTC using the M-MDS. (See DTC TABLE [MAZDA ERA-GLONASS CONTROL MODULE].) • Is a DTC displayed?	Yes	Repair the malfunctioning location according to the applicable DTC troubleshooting. (See DTC TABLE [MAZDA ERA-GLONASS CONTROL MODULE].)
1		No	Go to the next step.
2	VERIFY OPERATION RECORD • Verify the operation record of the Mazda ERA-GLONASS control module using the M-MDS. (See MAZDA ERA-GLONASS OPERATION RECORD.) • Is there a remaining call record indicating an attempted call?	Yes	Refer to the reason why the call was not made and explain it to the customer.
2		No	Go to the next step.
3	VERIFY CALL METHOD • Verify the operation record of the Mazda ERA-GLONASS control module using the M-MDS. (See MAZDA ERA-GLONASS OPERATION RECORD.) • Verify if a call is made manually or automatically. • Is a call made manually?	Yes	Go to the next step.
3		No	Verify with the customer again whether or not there were conditions in which an automatic call should have been made.
4	INSPECT MAZDA ERA-GLONASS SWITCH • Inspect the Mazda ERA-GLONASS switch. (See MAZDA ERA-GLONASS SWITCH INSPECTION.) • Is the Mazda ERA-GLONASS switch normal?	Yes	Go to the next step.
4		No	Replace the Mazda ERA-GLONASS switch, then go to Step 6. (See MAZDA ERA-GLONASS SWITCH REMOVAL/INSTALLATION.)
5	START FINALIZATION • Start the Mazda ERA-GLONASS control module finalization. (See MAZDA ERA-GLONASS CONTROL MODULE FINALIZATION PROCEDURE.) • Is the Mazda ERA-GLONASS switch normal? ? The switch is securely turned on for 1 s. ? There is no chatter for 1 s.	Yes	Go to the next step.
5		No	Refer to “FINALIZATION NOT STARTED OR COMPLETED” malfunction diagnosis and perform the inspection. (See FINALIZATION NOT STARTED OR COMPLETED [MAZDA ERA-GLONASS].)
6	VERIFY IF MALFUNCTION IS RESOLVED • Has the malfunction symptom been eliminated?	Yes	Troubleshooting completed. (Explain the contents of the servicing to the customer.)
6		No	Repeat the diagnosis from Step 1. If the malfunction has not been resolved, replace the Mazda ERA-GLONASS control module. (See MAZDA ERA-GLONASS CONTROL MODULE REMOVAL/INSTALLATION.)